Shipping and Returns – Lana Boutique

Shipping and Returns


Lana Boutique uses Courier Post for all New Zealand deliveries and NZ post for International 
 
International Shipping
 
Please contact us at online@lanaboutique.co.nz to get a quote for international shipping. We can provide international mail or courier, the cost is generally between $20 - $40 NZ.
 
 
Courier Post
 
Track your delivery using the unique number we emailed you http://www.courierpost.co.nz/track/track-and-trace/
 
Delivery targets
 
We will dispatch your order within 24 hours if purchase is made during the week (Monday-Friday) or within 48 hours if during the weekend or public holiday. 
Delivery within New Zealand is usually overnight or next working day. Rural deliveries may take up to another 2-3 business days. 
 
Pre-order Deliveries
 
This will be depend on the time the item is expected to arrive in store which can be up to 4 weeks. You will receive an email notifying you when the item has arrived in store and will be shipped to you. 
 
Returns
 
We offer a 14 day money-back guarantee for all online purchases (except sale or flash sale items) if you aren't fully satisfied. The garments must still be in the same condition as purchased with their tags on and in original packaging. Simply send back with your receipt and write why you are returning. Once we receive your item back we will refund you within 48 hours. Return address is currently Lana Boutique Hq 10a Brett Avenue Takapuna, Auckland 0622.